Q & A Time. Frequently Asked Questions or FAQ.
Q. I need a reliable service and I have read reviews about several parcel forwarding companies, some were good but a lot were bad. What makes your company so different and why would I use your services.
A. For the long answer go to our blog. For the short answer, the key to our service is good customer service. It is one of the components that makes a company successful. We have been in customer service in one form or another for 20 years and we understand how it works.
Q. Are you guys for real or is this just another scam.
A. We are very real. We are as transparent as we can be. Our corporate address is real, our phone number is real and our email addresses are real. We are not going anywhere. When we consider all the scams that the bad guys are trying to pull online these days your question is very appropriate. Our preferred method of communication is by email or text (SMS), but if you feel like picking up the phone we would love to chat.
Q. I don't quite understand your method of payment, please explain.
A. We do not sell products we sell service. So our website is different from others in that we do not have a shopping cart or a checkout. When you ask us to purchase an item or items we send you an invoice. The invoice will itemize what we are purchasing, the shipping cost and service charge. The invoice is sent to you by email from our credit card processing company and will display a 'Pay Now' button. You can then either accept the invoice and click on the 'Pay Now' button or you can select 'Reply' and type cancel on the subject line.
Q. I used Google Earth to see where you are located and your operation does not look very impressive.
A. We have two addresses that are 15 minutes apart.
278C Kingston Ct. Lakewood, NJ. 08701 is where the company is registered and where admin functions are carried out. And at
6299 Route 9, Howell, NJ 07731 where the important stuff is done, such as packing, shipping and everything else necessary to get your package to you as quickly as possible. Google show this address as 'The Record Store' who are an associate of ours where we share space.
You should also consider this. The success of a business is not about where it operates but how it performs. Fancy offices and huge warehouses are ok if we wanted to impress, but it can be very expensive. Yourwebpass is a business that operates online therefore we do not have 'walk in' or 'drive by' customers. So who do we have to impress? Our online customers of course.
For your interest many successful companies started with very humble beginnings usually in their garages. Apple, Google, Mattel, Hewlett Packard, Amazon, Disney, Microsoft and Harley Davidson to name a few. All of these renowned companies have proven that success truly depends on determination, faith, and hard work. No matter where you start your business or how much money you originally put into it, passion, commitment, and courage are often all you need to make your company a success.